Effective Date: January 22, 2020
When you schedule a visit at a ZoomCare clinic, you understand you are reserving a dedicated visit time. ZoomCare requires that credit or debit card information be provided to schedule visits and to cover any costs related to treatments or services you receive at ZoomCare. Our third party payment processing vendor retains this information on file in accordance with its privacy policies until your card expires. Scheduling a visit with ZoomCare and acknowledging this policy implies consent for us to direct our third party payment processing vendor to retain your card information and charge your card for any treatment fees, pharmacy fees, and other fees related to your care.
ZoomCare may charge you a non-refundable fee of up to $99 if you arrive late for your scheduled appointment and do not reschedule another visit for the same day, fail to show up for your scheduled visit, or cancel your scheduled appointment with less than 1 hour of notice for urgent care or less than 24 hours for all other services (the “No Show/Late Fee”). If applicable, you authorize ZoomCare to keep your signature on file and to charge your credit/debit card the No Show/Late Fee.
You acknowledge that you are financially responsible for and agree to pay for all services and products received at or from ZoomCare. You acknowledge that payment is required at the time of service unless other arrangements – such as the billing of insurance - have been made. Payment for services includes payment of applicable coinsurance, copayments and deductibles for participating insurance companies. ZoomCare accepts VISA, MasterCard, Discover Card and American Express. ZoomCare does not accept cash.
As a courtesy to you, ZoomCare will bill your health insurer for services provided to you if ZoomCare has a contract with your health insurer. However, you understand and agree that you (not you insurance company nor any other entity) are ultimately responsible for all fees for services received at or from ZoomCare, unless otherwise specified by state or federal law, or other billing arrangements have been made.
If you have health insurance, you authorize your health insurance and health plans to make payments directly to ZoomCare. You agree to pay for any charges you owe to ZoomCare which are not paid by your health insurer.
You understand that if the health insurer that provides you with primary health insurance does not pay ZoomCare within 60 days of your visit, ZoomCare may then bill you directly or charge your credit or debit card on file the total amount due.
As a courtesy, ZoomCare will bill the health insurer that provides you with secondary health insurance. However, if payment is not received from any secondary insurer within 30 days of ZoomCare billing the secondary insurer, ZoomCare may then directly bill you or charge to your credit or debit card on file the total amount billed to the secondary insurer.
Not all services provided at ZoomCare will be covered by your health insurance. As a courtesy, ZoomCare may, but is not required, ask your health insurer about coverage on your behalf, but ZoomCare cannot know and is not responsible for the accuracy or completeness of any information provided. You acknowledge and agree that you are responsible for knowing your insurance benefits and guidelines regarding what is and is not covered by your insurance and for paying ZoomCare for all services and products provided that are not covered by your insurance.
You acknowledge and agree that you are responsible for knowing whether you are eligible to use any health insurance at the time of service at ZoomCare. You are responsible for providing ZoomCare with valid insurance information at every visit. If your insurance is not in effect at the time of service at ZoomCare, you are responsible for paying ZoomCare in full amount for any and all services provided by ZoomCare.
You are required to declare your method of payment when you schedule any ZoomCare service. You may declare your method of payment “uninsured” or you may select your insurance plan(s). Your selection determines whether ZoomCare will submit any claims for payment to a health insurer.
If you select an insurance plan(s) and ZoomCare is able to confirm the policy is active, then ZoomCare will consider you to be “insured”. As an insured customer, ZoomCare will estimate your financial responsibility when you receive care and collect that amount when you receive care. If you have selected an insurance plan and ZoomCare has verified this is an active plan, you may not change your payment method to “uninsured” at your visit.
If you select “uninsured” you may not submit your invoice to an insurance company for reimbursement. If you do, ZoomCare is not responsible for processing the claims and will not process any claims related to this matter.
You agree to pay ZoomCare any and all amounts owed and outstanding within 30 days of the date of service giving rise to the charge. You may have an outstanding balance if, for example, your credit or debit card expires or is declined or if your actual financial responsibility for services covered by health insurance coverage differs from the estimate made at the time of check-out.
Amounts not paid to ZoomCare within 60 days from the date of service giving rise to the charge will be assessed a $50 collection fee and transferred to a collection agency. If it becomes necessary to effect collections of any amount owed on this or subsequent visits, you agree to pay all legal costs and expenses, including reasonable attorney fees. You hereby authorize ZoomCare to release information necessary to secure payment.
ZoomCare is unable to offer services to Medicare beneficiaries at this time. To comply with federal laws, ZoomCare is unable to serve even those Medicare beneficiaries who would prefer to pay out of pocket for services. ZoomCare will continue to evaluate the complicated and evolving Medicare landscape and hopes to be able to serve Medicare beneficiaries in the future.
ZoomCare is able to serve individuals who are eligible for Medicare, but have declined coverage. If you are over 65 or otherwise eligible for Medicare, you will be asked at the time of your visit to confirm that you are not a Medicare beneficiary.
Unless you specifically request otherwise, overpayments of $5.00 or less will be credited to your subsequent ZoomCare visits.
ZoomCare may recommend that you receive services, such as laboratory processing or testing or imaging services, at non-ZoomCare facilities. If a ZoomCare provider recommends that you obtain services at another facility or have laboratory samples processed at another facility, you are free to obtain such services from any provider you choose.
Any non-ZoomCare facility that provides you with services, including laboratory processing services, will bill you separately for the services provided at the non-ZoomCare facility’s prices.
As a courtesy, ZoomCare may provide you with pricing estimates for services performed at or by non-ZoomCare facilities. You understand that ZoomCare cannot guarantee the accuracy or completeness of these estimates.
ZoomCare is not responsible for non-ZoomCare facilities’ prices, their billing practices, or for payment of any charges incurred for services performed.
ZoomCare strives to adhere to the highest standards of ethical conduct in the healthcare industry. Your healthcare and satisfaction are our highest priorities. We follow the following policies:
ZoomCare prohibits pharmaceutical industry representatives from meeting with or providing gifts to ZoomCare employees, including physicians and physician assistants. ZoomCare employees are also not permitted to serve as paid consultants to the pharmaceutical industry. ZoomCare recognizes that the pharmaceutical industry discovers and produces therapies of vital importance to the health of the people we serve. However, ZoomCare evaluates pharmaceutical products on the merits of the scientific evidence of a product's safety and efficacy. Pharmaceutical industry sales and marketing may distort this evaluation and consumes time devoted to caring for you.
ZoomCare employees, including physicians and physician assistants, may not receive gifts from medical device and technology companies, serve as consultants to such companies or otherwise have a financial relationship with such companies.
ZoomCare employees, including physicians and physician assistants, may not receive gifts or other forms of inducement from any hospital, laboratory, imaging center, emergency department or any other individual physician or provider of care to whom you may be referred.
ZoomCare Chat offers instant access to medical care from our trusted MDs, NDs, NPs, and PAs. ZoomCare Chat may be accessed via the ZoomCare website or via the iOS App on your phone. Please review the ZoomCare Chat Informed Consent, for additional important information related to use of ZoomCare Chat.
Each ZoomCare Chat session is $39. If your Chat takes place within 7 days of a visit to a ZoomCare clinic and is related to the initial visit, it’s free. If applicable, the ZoomCare Chat fee will be charged to the credit card we have on file for you within 24 hours. You will be asked to confirm that you understand there is a fee before the ZoomCare Chat session begins. Chat fees are not submitted to your insurance provider at this time and may only be paid by credit card. There is no fee if a Chat is dropped or incomplete for technical reasons.
If your ZoomCare Chat provider orders prescriptions for you during your ZoomCare Chat session, the pharmacy that fills your prescription will charge you separately for the prescription.
ZoomCare Chat is available to patients in Oregon, Washington, Idaho, and Colorado, and is only provided in English at this time. You agree to accurately disclose your location prior to participating in a Chat. ZoomCare Chat Providers will only be permitted to render medical care to you if you are located in Oregon, Washington, Idaho, and Colorado.
You must be 18 years old to use the ZoomCare Chat service. However, an adult may use ZoomCare Chat to get care for a child or dependent by following the “Who is this for?” prompt in the introductory Chat service dialog.
In the case of hostile or inappropriate behavior by the patient, the provider may terminate a Chat at any time at their discretion, and will advise you that the Chat is being terminated. A terminated Chat will be treated as abandoned, meaning that treatment recommendations will not be entered into the patient chart, and new or refill prescriptions will not be processed; however depending on the duration of the Chat your credit card may be charged the regular service fee in effect at that time.
ZoomCare Chat allows you to share photos with your ZoomCare Chat provider for the purposes of receiving care. Your participation in this form of communication is voluntary. Any information disclosed to any ZoomCare Chat provider via Chat Care is at your sole discretion. Information provided via these communications may be used to update your personal health record. Any photos shared with ZoomCare will be treated as Protected Health Information, as defined in the ZoomCare Notice of Privacy Practices.